FREQUENTLY ASKED QUESTIONS

To place an order, please follow these steps:

  • Select the product you’d like to buy and ‘Check Availability at’ your preferred pincode.
  • Add products to your cart or just hit ‘Buy Now’.
  • Login through your existing facebook or google account .
  • Login to your account, if you already have or create a new account.
  • Choose or ‘Add delivery address’. Use a preferred payment mode and confirm the order.

An e-mail will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the track order option at HomePage.

We usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Care or fill Complain/Query form so that we can look into it.

If you’re interested in an item that is out of stock, simply email us the product details at care@kidzmart.in and we will send you an e-mail as soon as the item becomes available.

The courier service provider delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You will also get SMS from courier service provider with more details on when the courier service will try to deliver again.

Courier service provider make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

The rare cases that your order is delayed, please check your email & SMS for updates. A new delivery time will be shared with you and you can also track its status by visiting TrackOrder section on kidzmart.in.

Courier service provider usually take upto 24 hours to activate tracking for an order once it’s shipped. Please check again after the mentioned time frame.

Kidzmart.in and its sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed.

You can also visit My Account › Orders page to get invoices for your orders.

Orders will be delivered by the date you see on the product page for your location.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Please register for our newsletter for new offers, products and discounts. To receive the newsletters, kindly subscribe for newsletters. We also promote the new offers and discounts on our website with homepage banners.

We have a separate process for addressing bulk orders, in homepage at footer section  go to the tab wholesale enquiry and submit your requirement.

Yes. You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at care@kidzmart.in.